Samuel Mannetta

Effective Date: 28 April 2026

  1. Introduction

Samuel Mannetta (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act. This Privacy Policy explains what personal information we collect, why we collect it, how we use, store, and disclose it, and the rights you have over your information.

  1. Who We Are

This website, samuelmannetta.store, is operated by Samuel Mannetta, a sole trader registered in Australia.

Operator name: Samuel Mannetta Legal form: Sole Trader (Australian equivalent of the French Entrepreneur individuel) ABN: 53 004 085 616 Registered office and business address: 42 Kent Street, Sydney NSW 2000, Australia Contact email: support@samuelmannetta.store

Samuel Mannetta is the entity responsible for the personal information collected through this website.

  1. Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include:

Information you provide directly: Full name and any preferred name Email address Phone number Delivery and billing address Order details, including items purchased and any product preferences Information submitted through the contact form, support emails, or product reviews

Information collected automatically: Internet protocol address Browser type and version Device type, operating system, and screen size Pages visited, time on page, referral source, and click activity Approximate geographic location derived from internet protocol address

Payment information: Card and payment details are entered directly into our payment processor’s secure environment. We never see, hold, or store full card numbers on our servers. We receive only a payment status and a tokenised reference for the transaction.

We do not knowingly collect sensitive information as defined under the Privacy Act unless you provide it voluntarily and it is necessary for the service.

  1. How We Collect Personal Information

We collect personal information when you: Create an account or place an order Subscribe to marketing emails or a newsletter Submit the contact form or email customer service Respond to a customer survey or product review request Browse the website (through cookies and analytics) Engage with us on a social media platform that links to our store.

  1. Why We Collect, Hold, Use, and Disclose Personal Information

We use personal information for the following primary purposes: Processing and fulfilling your orders, including dispatch, delivery, returns, and refunds Communicating with you about your order, including dispatch confirmations and delivery updates Responding to enquiries, support requests, and complaints Improving the website, products, and customer experience Sending marketing communications where you have consented Detecting and preventing fraud, payment disputes, and unauthorised access Meeting our legal, tax, and accounting obligations under Australian law.

If we propose to use your personal information for a purpose other than these, we will seek your consent or rely on another lawful basis under the Privacy Act.

  1. Direct Marketing

We will only send marketing communications where you have consented or where it is reasonably expected based on your relationship with us, in line with the Privacy Act and the Spam Act 2003. Every marketing email contains a clear unsubscribe link. You can also opt out at any time by emailing support@samuelmannetta.store.

  1. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enable core functionality, remember your cart and preferences, analyse traffic patterns, and measure the performance of marketing. Cookies in use may include:

Strictly necessary cookies that keep the cart, checkout, and login working Functional cookies that remember preferences such as language or recently viewed items Analytics cookies provided by tools such as Google Analytics, used to understand how customers use the site in aggregate Marketing cookies used by advertising platforms only where consent is given

You can control cookies through your browser settings, including blocking or deleting them. Disabling cookies may affect site functionality, particularly checkout.

  1. Disclosure to Third Parties

We disclose personal information only when it is necessary for one of the purposes described above. Recipients may include:

Hosting and infrastructure providers that operate the website and database Payment processors that handle card transactions and fraud screening Logistics carriers and freight partners that deliver your order Analytics providers that report on site performance Email and messaging providers that send transactional and marketing communications Professional advisers such as accountants and lawyers, where required Government authorities or law enforcement, where required by law

We require third parties to handle personal information in accordance with the Privacy Act or, where they are based overseas, comparable data protection standards.

  1. Overseas Disclosures

Some of the third parties listed above may be based outside Australia, including in the United States, the European Union, the United Kingdom, and Singapore, depending on the cloud platforms and tools we use. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles the information in line with the Australian Privacy Principles, including through contractual safeguards.

  1. Data Security

We take the security of personal information seriously and implement appropriate technical and organisational measures, including encrypted connections (HTTPS), access controls on our systems, password protection, and ongoing review of our suppliers’ security practices. No method of transmission over the internet is completely secure, so while we apply industry standard protections, we cannot guarantee absolute security.

  1. Data Retention

We retain personal information only for as long as needed to fulfil the purpose for which it was collected, to meet our legal and tax record keeping obligations, or to resolve any dispute. Order and tax records are typically retained for a minimum of seven years in line with Australian Taxation Office requirements. When personal information is no longer needed, we destroy or de identify it in line with the Australian Privacy Principles.

  1. Notifiable Data Breaches

Samuel Mannetta complies with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act. If a data breach occurs that is likely to result in serious harm to any affected individual, we will notify the Office of the Australian Information Commissioner and the affected individuals as soon as practicable, with information about the breach, the kinds of information involved, and the steps recommended in response.

  1. Your Rights

You have the following rights in respect of your personal information:

Access: You may request access to the personal information we hold about you. Correction: You may ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading. Withdraw consent: You may withdraw consent for marketing communications at any time. Anonymity and pseudonymity: Where lawful and practical, you may interact with us without identifying yourself, for example when browsing the site without creating an account. Complaint: You may complain to us if you believe your privacy has been breached.

To exercise any of these rights, email support@samuelmannetta.store with your full name and a description of the request. We will respond within thirty days. We may need to verify your identity before processing certain requests.

  1. Children’s Privacy

The website is not directed at children under fifteen years of age and we do not knowingly collect personal information from children. If you believe we hold information about a child without consent, please contact us so we can delete it.

  1. Complaints

If you believe we have not handled your personal information in accordance with this Policy or the Privacy Act, please contact us first at support@samuelmannetta.store. We will acknowledge your complaint within five business days and aim to resolve it within thirty days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner GPO Box 5288, Sydney NSW 2001 Phone: 1300 363 992 Website: oaic.gov.au

  1. Third Party Links

Our site may include links to third party websites, social media platforms, or payment gateways. Once you leave samuelmannetta.store, the privacy practices of those third parties apply. We are not responsible for the content or practices of those external sites and recommend reviewing their own privacy notices.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on this page with an updated Effective Date. Material changes will be communicated through the website and, where appropriate, through email to subscribers.

  1. Contact Us

For questions about this Privacy Policy, requests under the Australian Privacy Principles, or any concern about your personal information, please contact:

Samuel Mannetta ABN: 53 004 085 616 42 Kent Street, Sydney NSW 2000, Australia Email: support@samuelmannetta.store

Replies arrive within one business day, Monday to Friday, 9am to 5pm AEST.