Frequently Asked Questions
Auto Foldable Outdoor Car Garage
Original price was: $550.00.$129.00Current price is: $129.00.
Automatic Coffee Machine
Original price was: $550.00.$129.00Current price is: $129.00.
Bellagio Outdoor Sectional Set – 5 Seat
Original price was: $550.00.$190.00Current price is: $190.00.
Everything you need to know about ordering, delivery, payments, and returns at Samuel Mannetta.
This page covers the questions our Australian customers ask most often. If your question is not answered here, the support team replies to every enquiry within one business day.
How do I track my order?
As soon as your order leaves the warehouse, a dispatch email lands in your inbox carrying a live tracking link. Tap the link any time to follow your parcel from the courier hub to your door.
How long does delivery take?
Standard delivery across Australia takes three to seven business days after dispatch. The estimated delivery window is shown on every product page before you add the item to your cart, and again on your order confirmation email.
Why does delivery time vary between products?
Bulkier pieces such as swimming pools, spas, and grills ship from specialist freight partners and may take one to two business days longer than smaller items like camping gear or pond accessories. Regional and remote destinations also add a small amount of transit time on top.
What does "ordered before 3pm, shipped today" mean?
Orders placed before 3pm AEST on a business day are normally dispatched the same day. Orders placed after 3pm, or on weekends and public holidays, are dispatched the next business day.
Do you deliver to every state and territory?
Yes. We deliver across all six states and both territories, including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory, and the Northern Territory. Some remote or regional postcodes attract a small additional freight fee, shown clearly at checkout before you confirm payment.
Payment
What payment methods do you accept?
We accept Visa and Mastercard credit and debit cards, American Express, Apple Pay, and Google Pay. The full list of available methods is presented at checkout before you confirm the order.
Are payments secure?
Yes. Every transaction is processed through an encrypted, PCI compliant payment gateway. Your card details are never stored on our servers.
Can I pay later or in instalments?
Buy now pay later options such as Afterpay or Zip may appear at checkout depending on your order value and eligibility. When a buy now pay later option is available, it shows on the payment screen automatically.
My payment failed, what should I do?
First, double check your card details and billing address for accuracy. Try again, or use a different card. If the payment still does not clear, email support with your order reference and we will help unblock it.
When is my card charged?
Your card is charged the moment your order is confirmed, not when the parcel actually ships.
Customer Service
How do I contact customer service?
Email support@samuelmannetta.store or use the form on the Contact page. If you are writing about an existing order, please include your order number so we can pull it up immediately. Replies arrive within one business day, Monday to Friday.
What are your support hours?
The customer service team is reachable Monday to Friday, from 9am to 5pm AEST. Messages received outside these hours are answered the next business day.
My order is delayed, what should I do?
Open the tracking link in your dispatch email for the latest carrier scan. If the tracking has shown no movement for more than forty eight hours, email support with your order number and we will chase the carrier on your behalf.
Why are clearance prices so low?
Clearance items are end of line stock, overstock, or seasonal lines reduced to clear remaining inventory quickly. The products are brand new and fully covered by the manufacturer warranty. The prices are simply set to move the stock.
Can I reserve a clearance product?
No. Clearance stock sells on a first come, first served basis. Adding an item to your cart does not hold it. The reservation only locks in once the order is paid for.
Will sold out clearance items come back into stock?
Usually not. Clearance lines are limited runs, often the last allocation of a model, and are rarely replenished. If a clearance item catches your eye, ordering quickly is the safer call.
Do clearance products carry the same warranty as full price items?
Yes. Every clearance product carries the same manufacturer warranty as full price stock, plus the consumer guarantees you have under the Australian Consumer Law.
Can I cancel my order?
Yes. Any order can be cancelled before it has been dispatched. Email support as soon as possible with your order number. Once an order has shipped, the returns process applies instead.
Can I return my order?
Yes. Alongside the consumer guarantees you have under the Australian Consumer Law for goods that are faulty, damaged, or different from how they were described, we offer a thirty day change of mind return window measured from the day your order arrives. Full conditions are set out in the Returns Policy.
What condition must the product be in for a return?
Change of mind returns must be unused, in original packaging, and in resaleable condition. Items that have been installed, assembled, filled with water (such as pools and spas), or modified are not eligible for a change of mind return. They remain fully covered by the consumer guarantees if a genuine fault arises.
When will I receive my refund?
Refunds are processed within five to ten business days from the date the returned item reaches our warehouse and passes inspection. The refund is sent back to the original payment method used for the order.
Are there return costs?
If the product is faulty, damaged in transit, or not as described, we cover the return freight. For change of mind returns the return shipping is the customer’s responsibility, and we recommend using a tracked service for peace of mind.
My product arrived damaged, what should I do?
Email support within forty eight hours of delivery with your order number and clear photos of the damage. We will arrange a replacement, repair, or refund under the Australian Consumer Law as quickly as possible.
Still Need Help?
Our Australian based support team is here to help.
Email us or send a message through the contact form and we will reply within one business day.